Got Questions? We've Got Answers
Find answers to common queries and get information you need to navigate your journey with confidence
How does REmuse work?
REmuse is a curated resale platform where content creators can anonymously list PR
products they no longer need. Buyers can browse the listings, add items to their cart,
and securely check out. All orders are shipped with track & trace.
Are sellers verified?
Yes. To sell on REmuse, creators must register with a valid Chamber of Commerce
(KvK) number and go through a verification process. Buyers do not need to register as a business.
How are creators kept anonymous?
Sellers' identities are never shown to buyers. All communication and transactions go through REmuse. Buyers only see product information and shipment details, not
personal data.
Who handles shipping?
Buyers pay for shipping at checkout. REmuse generates a shipping label once the order
is placed, which the seller prints and uses to ship the item within 10 working days.
Can I return a product?
As most items are second-hand PR products and sold by independent sellers, all sales
are final — unless a return is required by law (e.g. damaged or misrepresented items).
What if my item is damaged or not as described?
If there's an issue with your order, please contact REmuse within 14 days of receiving
the product. We’ll review the case and mediate between you and the seller to find a fair
resolution.
When is the seller paid?
Funds are only released to the seller once the buyer confirms receipt and satisfaction
with the item. This helps protect both sides and prevent fraud.
Can I buy from multiple sellers at once?
Yes, but please note: each seller will ship their own item(s), and separate shipping costs
will apply. You’ll receive a separate track & trace number for each shipment.
What products are not allowed on REmuse?
We do not allow the listing of illegal, counterfeit, dangerous, or otherwise restricted
products (e.g. prescription medication, weapons, food, or adult content). Listings that
violate these rules will be removed.
If you have any other questions, feel free to contact us directly at hello@remuse.store.
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