Shipping Policy

REmuse facilitates the shipment of products sold through our platform by providing prepaid Track & Trace shipping labels. The buyer is responsible for paying the shipping cost at the time of purchase. The following outlines the process and responsibilities for shipping:

Shipping Process:

Once a sale is confirmed, REmuse provides the seller with a prepaid shipping label. The seller must print the label and attach it securely to the package. The seller is responsible for handing the package over to the designated courier within 10 working days of the sale. Once the package is in transit, the buyer will receive tracking information via email or through their REmuse account, allowing them to monitor delivery status.

Seller Responsibilities:

Sellers must ensure that the product is shipped within 10 working days after the sale is confirmed. Sellers are responsible for packaging the item securely to prevent damage during transit. Failure to dispatch the product within this timeframe may result in order cancellation or a refund to the buyer. Once the package is handed to the courier, responsibility for the shipment transfers to the courier and the buyer.

Shipping Costs:

The shipping cost is calculated at the time of purchase and charged to the buyer. This cost covers the use of the prepaid label and delivery service. REmuse strives to secure competitive shipping rates, but actual shipping time and cost may vary depending on the destination and courier service chosen.

Delivery Time:

Shipping delivery times vary by destination. For shipments within the Netherlands, delivery typically takes 1-3 working days after dispatch. Shipments to other EU countries may take 3-7 working days, depending on the location. These timelines are estimates; REmuse and the seller cannot guarantee exact delivery dates.

Lost or Damaged Shipments:

If a shipment is lost or arrives damaged, the buyer should notify REmuse and the seller immediately. The courier's tracking system should be consulted first to confirm the status. REmuse will work with the seller and the courier service to resolve issues. In cases where the package is confirmed lost or damaged, REmuse may offer a refund or replacement, particularly if the buyer's claim is valid.

Tracking:

REmuse provides tracking numbers for all shipments. Buyers and sellers can use the tracking number on the courier's website to view the delivery status. REmuse will also email the buyer with tracking updates. It is the buyer's responsibility to monitor the shipment and arrange to be available for delivery.

Customs and International Shipments:

For orders sent outside the Netherlands, any customs duties or import taxes are the responsibility of the buyer. REmuse provides labels for cross-border EU shipments where allowed. Buyers should be aware of any restrictions or additional charges for imports to their country before placing an order.

Contact:

If you have any questions about shipping or need assistance with a shipment, please contact REmuse customer support. Our team is available to help resolve any issues related to shipping.